Terms & Conditions

Booking and payments

The person making the reservation must be at least 25 years old and stay at the property for the full booking. The renter is responsible for everyone they invite onto the property and for the charges associated with the reservation.

For direct reservations made more than 30 days ahead, 50% is due at booking and the balance is due 30 days before arrival. For direct reservations made less than 30 days ahead, the full amount is due when you book. Check your confirmation for the exact payment schedule. Missing a payment deadline may result in cancellation.

For third-party reservations, consult the booking platform for its payment and cancellation policies.

Cancellations and changes

• 31 or more days before the first night. Direct-booking rental payments are refundable after a 5% cancellation fee.
• 30 days or fewer before the first night. Direct-booking cancellations are nonrefundable. There are no partial refunds for a late arrival or early departure, and no refunds for a no-show.
• Events outside our control. Weather, road access, outages, and other disruptions can affect a stay. The rental agreement explains the limits on refunds and compensation in these circumstances.
• Property substitutions. If the reserved rental becomes unavailable, we may offer a comparable property. In the substitution circumstances described in the rental agreement, if a comparable rental is unavailable, you can choose another available rental with any price difference applied or receive a full refund of your reservation payment. Review your agreement for other changes, credits, and cancellations initiated by Killington Getaways.

Guest and property rules

• Occupancy and visitors. Follow the occupancy limit in your listing, including children. Other occupants must be family members, responsible adults over 21, or people 21 or younger accompanied by a parent or legal guardian.
• Quiet hours. Keep music, conversation, and other noise from carrying outside the rental between 9 p.m. and 7 a.m. Parties, excessive noise, and disturbances may lead to removal.
• Parking. Follow your rental’s parking instructions and local rules. Use authorized spaces only.
• Smoking and vaping. Smoking and vaping are prohibited throughout the premises, including decks, porches, and other outdoor areas. Cannabis use, cultivation, and storage are prohibited on the premises.
• Pets. Dogs are permitted only at select rentals and require written confirmation. An approved dog may incur a nonrefundable fee. Keep dogs off furniture and pick up their waste. Service animals are accommodated as required by law.
• Events and filming. Events and commercial photography or filming require written permission and may carry additional conditions and fees. Tents, canopies, and other temporary structures are prohibited.
• Lawful use. Follow applicable laws and avoid activity that harms or disturbs others. This applies to use of the rental’s internet service as well.

Arrival, departure, and property care

Use the check-in and check-out times in your booking confirmation. Early arrival or a later departure requires approval and may cost extra. An unauthorized late departure can result in a charge of up to one night’s rent. If you lose a physical key, you may be charged the cost of replacing the locks.

Secure doors and windows when you leave. Follow the property’s checkout instructions, clean spills promptly, remove your food, and start the dishwasher as directed. Report damage, maintenance problems, or unsafe conditions promptly. We may need to enter to make repairs or respond to emergencies. Rentals come with linens, towels, and an initial supply of essentials for your stay.

Amenities and weather

Amenities vary by property and may be interrupted. Ski access depends on snow and weather conditions. Review the listing for available amenities and follow posted safety rules for pools, hot tubs, saunas, bunk beds, and any recreational equipment.

Where a hot tub is provided, shower first, replace the cover when finished, and keep food and drinks away from the tub. A seasonal setup fee may apply for stays from mid-March through mid-December. The rental agreement explains the risks and responsibilities associated with recreational amenities.

Damage, fees, and travel insurance

Rule violations can lead to removal without a refund. The agreement also describes when damage, loss, fines, and other costs can be charged to the payment method on file or deducted from a deposit. The published schedule includes the charges below.

• Pet policy violation — $250 per violation
• Failure to dispose of pet waste — $50 per occurrence
• Parking restriction violation — $250 plus tax per violation
• Noise complaints — up to $150 per violation
• Excessive cleaning — up to $500

If your booking includes a Limited Damage Waiver, it may cover up to $2,000 in eligible accidental damage to the rental or its contents. Call as soon as damage occurs and report it before checkout. The waiver excludes, among other items, pet damage, intentional or negligent damage, damage related to rule violations, personal belongings, and vehicles. It does not provide liability coverage. The agreement sets out the full waiver terms and your responsibility for excluded damage or amounts over the limit.

Travel insurance is optional. If offered through the booking site, check availability, purchase deadlines, and coverage with the insurer before buying.

Rental agreement and disputes

Bookings are for short-term vacation stays. Your rental agreement contains the full terms, including financial responsibility, amenity risks, liability and indemnity, Vermont law and venue, and provisions addressing binding arbitration and jury-trial and class-action waivers. Read those provisions in the agreement provided for your reservation.

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